Our Promise
Making Lives Better isn't just what we do. It is who we are and the reason why we do what we do. It's our need to make a difference every day. It's our promise to give you peace of mind. Because, let's face it, caring for a loved one is hard and you need someone who can relieve you of some of that pressure.
Whatever it takes to bring you peace of mind
This is our rallying cry when providing service. It is our philosophy of care. How do we do this? Well, we do a lot of things, but the 4 guarantees that really make us stand out and deliver on our promise are:
The perfect caregiver for you
All of our caregivers are exceptional, but then we go a step further. We choose a caregiver to match your specific needs. We go to great lengths to make sure that your parent has the right caregiver - we will take everything - personality, interests, skills, schedule, language - into consideration when matching you or your loved one with one of our caregivers. And once the right match is made, our compassionate and engaged caregivers will continue to make sure that the match is working well.
And if we haven't found the perfect match? Just call us and we'll make a change as soon as you need it. No problems, no hassle.
Fast and easy access to the help you need
We have designed our services to make it as easy as possible to get care for your loved one. This is a time when you need simplicity and speedy service. We can arrange as much or as little service as you need, as soon as you need it. Need service to start on a weekend? No problem. We'll arrange a free in-home consultation with no obligation.
Why is this so important to us? Because we know that getting good care is important to you.
Always open - 24/7 access, 24/7 service
We promise to be open for you whenever and wherever you need us.
Our Unrivalled Support means that every Nurse Next Door location will:
- Always be there for you day or night, weekends and holidays, too. This means that if you have a problem at 10pm on a Saturday night, we are just a phone call away. If your call isn't answered by a live person, we guarantee a call back within 30 minutes.
- Provide requested service as soon as possible. Require service to start immediately on the weekend? We will do whatever it takes to make it happen.
- Address concerns immediately.
We manage everything, every step of the way
Peace of mind is knowing that someone is always there to help. Peace of mind is knowing that you will always be kept in the loop. Peace of mind is knowing that you can rest easy because everything is being handled. That's what we do. We are not just another caregiving service that finds you a caregiver and then disappears. We are fully engaged in your progress and your care. We'll make sure that your family member's needs are met every single step of the way. And for you? We'll keep you connected. Wondering how mom is doing? Give us a call anytime. Not only will we be doing scheduled visits to check up on your mom and our caregiver, we will keep you updated on how things are going.
Our care managers will visit you on an ongoing basis to make sure service is great and we will keep you as connected as you want to be.
