Culture at Nurse Next Door

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  With 200+ locations in 3 countries and growing, Vancouver-based Nurse Next Door has been ranked by Canadian Business and PROFIT as one of Canada's fastest-growing companies and Entrepreneur Top 500 Franchise as a home care franchise system dedicated to delivering premium care to our clients. Founded in 2001 based on the personal experiences of Co-Founders Ken Sim and John DeHart, Nurse Next Door is a globally-admired brand. You embody our four core values: Admire People, Find a Better Way, WOW Customer Experience, and Passionate About Making a Difference.
in over 150+ cities in the US and Canada
    As the System Administrator at Nurse Next Door, you thrive in establishing, maintaining and monitoring the on-premise and cloud infrastructure, backup and disaster recovery. You are self-led and a fanatic when it comes to IT best practices to increase operations and deploy productivity to internal and external users. 
    • Hardening of Operating Systems
    • Governing, Security and Business Continuity and maintaining backups
    • Develop and Maintain monitoring solutions for all Cloud Environments
    • Implement security as code automation e.g. cloud firewall deployments
    • Lead assessment of company security implementations, identify security issues and prioritize fixes
    • Drive automation of solutions to exceed Security Audit requirements
    • Drive, build and support company contingency planning
    • Company champion for the implementation of security best practices
    • Manage and ensure the effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
    • Proactively maintain IT Infrastructure: performance monitoring, security configuration, VM lifecycles, creation and maintenance of VM templates, host patching.
    • Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end-users regarding pertinent network activities
    • Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
    • Develop, implement, and maintain policies and procedures
    • Provide technical support to end-users, managing ticket systems and establishing service level agreements
    • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
    Skills & Experience
    • Diploma or Degree in Computer Science or related discipline
    • 3-5 years’ experience in related position
    • Experience with Active Directory, LAN, WAN, and system operational support
    • Knowledge in Linux server setup and configuration, Apache Web Server, Microsoft IIS Server, Microsoft Exchange server, and the server virtualization
    • Hands-on experience with AWS and GCP cloud environments will be an asset
    • Thorough understanding of fundamental network protocols such as HTTP, TCP, UDP, etc
    • Solid interpersonal skills, oral and written communication skills, good team work ethic, and demonstrate critical problem solving skills
    • Assisting in the development, implementation, and testing of disaster recovery procedures, service outage workarounds, and system safeguards
    • Demonstrable expertise around specifying, designing, and/or implementing system health, performance monitoring tools, and software management tools for 24/7 environments
    • The ideal candidate will have strong Linux/Windows/macOS hardening, lifecycle management, networking, implementation, troubleshooting, and engineering experience

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