Bold Kindness is the philosophy at the core of Nurse Next Door’s culture. It encourages people to be high performers on their own terms. It’s how Nurse Next Door achieves amazing growth and engaged team members. This is the first of four episodes exploring this groundbreaking way of generating their culture and developing people. The series will be completed with a book release in 2024. President and CEO, Cathy Thorpe, explains her Bold Kind approach in full, and we’re joined by Arif Abdulla, VP Global Franchise Development, who talks about his own journey with Bold Kindness, and how he struggled with it at first before embracing it and thriving.