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Our Core Purpose: Making Lives Better through Home Health Care
Our Core Purpose is why we do what we do. It is why we started the company and it is a reminder of why we come to work every day.
Our Core Values - Home Health Care Services
Our Core Values represent the soul of our company. Because of these core values, our employees feel that Nurse Next Door is an exciting and special place to work. Because of this, our clients receive the best home health care service and care in our industry.
Admire Our People
We recognize that people are the cornerstone of our success. Our team has the important responsibility of helping our clients live healthier and happier lives. Our people always come first - happy employees mean happy clients, and happy clients are what we are all about. We strive to create a work environment where motivated team members can flourish and succeed to their highest potential as home health care professionals.
This means that we will:
- Hire people with the passion and desire to help make the world a happier place
- Help fuel our employees’ passion and desire by fostering teamwork, personal responsibility, trust, communication, fun and promote a learning environment.
- Create an empowering work environment. Our success is dependent upon the collective energy and intelligence of our team members
- Appreciate effort and reward results
Wow Our Customers
Wowing customers with our compassion and service is our specialty. The relentless commitment to customer service and friendly staff is The Nurse Next Door Way. It’s not what we do; it’s how we do it. We go to extraordinary lengths to delight our customers, creating WOW! experiences wherever and whenever we can. We take pride in making our clients happy, striving to make each personal contact one that is memorable and touching.
This means that we will:
- Hire people who are natural customer service leaders
- Provide ongoing customer service training and education
- Build a culture of service excellence
- Individualize our service to every client's needs
- Lead a customer service revolution in healthcare
Find a Better Way
We will always promote an entrepreneurial culture where individual initiative and out-of-the-box thinking is the norm. We will seek creative ways to deliver the best service to our clients and continually adapt to their needs. We will always search for a better way to provide our home health care services and work with the optimism that we can always change things for the better.
This means that we will:
- Never fear failure or settle for mediocrity
- Provide an open and entrepreneurial environment where new ideas are rewarded
- Promote a culture where everyone is open to learning new things and to finding a better way
- Always search for new ways that help our clients and employees
- Attract those who have a hunger for life-long learning
- Attract those who are not satisfied with the status quo
Be Passionate about Making a Difference.
We strive to do things for the common good. We work together as a family, to innovate and grow. Nurse Next Door is about building something much bigger together than any one of us could create alone.
This means that we will:
- Recruit and retain people (team members and Franchise Partners) who share our Core Purpose of Making Lives Better One Visit at a Time
- Sustain an in house philanthropy committee that drives our community participation and charitable contributions
- Provide financial aid programs for those who need but cannot afford our services
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Call our Client Concierge at 1-888-988-5880
