What Happens After I Call a Home Care Company?

Tiffany Rubin

Chief of Happiness

Nurse Next Door Delaware

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While no two home care companies operate exactly the same, there is a general sequence of steps that new clients can expect after they decide to make that initial call.  We’ve outlined the 5 steps you can expect when calling Nurse Next Door. Let’s start with a fictitious, but very common, scenario:

Mrs. Greeley is a 76 year-old who lives home alone in Delaware. She can no longer drive and after her last appointment with the doctor, she knows she isn’t taking her medication properly. She’s also having a lot of trouble putting on her socks and shoes and almost fell last week trying to get the laundry down the steps. Her son Jason stops by and helps when he can, but he is concerned about his mother’s well-being. He isn’t sure what options he has so he begins an online search using terms such as “home health care” and “in-home care.” He is overwhelmed with the search results. He finds Nurse Next Door’s website, does a bit of reading and decides to call to learn more.

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1. Learn

Jason calls Nurse Next Door and expresses that he doesn’t know what he wants right now and just wants to inquire more. He’s wondering if he even called the right kind of company as there were so many to pick from. After asking a few questions, the Nurse Next Door care specialist or Care Designer determines that Jason has called the right place. They talk about Jason’s mom, what her current situation is like and what her needs are. Jason decides to book a free Caring Consult.

2. Caring Consult

A Care Designer sets up a time that works for Jason and Mrs. Greeley to visit in her home and to talk about what home care is, other options that exist, what insurance covers, and budget options. Together they develop a Care Plan and schedule a home safety evaluation as required by Delaware state law*.

*= Exact requirements may vary depending on state/provincial requirements. Please contact Nurse Next Door to see which services your location offers.

3. Perfect Match

Mrs. Greeley, Jason, and the Nurse Next Door Care Designer determined that 3 hours a day, 3 days a week will be a perfect fit for Mrs. Greely’s needs. Now it’s time to find the perfect caregiver for Mrs. Greeley! Focusing on personality traits, home environment (Mrs. Greeley has a cat so no one with a cat allergy!), and the required level of care, Nurse Next Door sets up initial visits with their best caregivers.

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4. Care

The customized Care Plan that was completed at the consult guides the care for Mrs. Greeley. Her plan focuses on medication reminders, dressing, doing errands, going to appointments, and general safety for quality of life. All the caregivers coming in know what to do and how to do it best for Mrs. Greeley. Warm transfers or buddy visits with any new caregiver are provided so everyone feels comfortable!

5. Follow-Up

Jason and Mrs. Greeley receive monthly calls from Nurse Next Door to check in, and Jason gets an email survey every three months (since he’s Mrs. Greeley’s main contact). Their nurse, Angela, sees them every 60 days to ensure the Care Plan hasn’t changed and that Nurse Next Door is delivering the peace of mind we promised!


Call with confidence knowing what to expect after the friendly voice on the other end of the line says,“Thank you for calling Nurse Next Door. How can we help you?” We’re waiting to hear from you!

Learn about the range of services Nurse Next Door offers or call us toll free at+1(877) 588-8609 to book a FREE Caring Consult!

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